Terms + Conditions

Terms and conditions

These Terms apply to Leo + Lumi's website located at www.leoandlumi.com. Please read these general conditions (the "general conditions") carefully. BY VISITING AND / OR USING THE SITE IN ANY MANNER, FOR EXAMPLE VIEWING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. Please read these conditions carefully. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Use of the site

You are granted a personal, limited and non-sublicensable license to access and use our site, as well as to electronically copy (except where prohibited without a license) and to print on paper. parts of the content of our site, for informational, non-commercial and personal purposes only. This license is subject to these terms and conditions and does not include: (a) resale or commercial use of our site or its content; (b) the collection and use of listings, images or product descriptions for commercial purposes; (c) the distribution, public performance or public display of any content on the site; (d) modification or derivative use of our site and its content, or any part thereof; (e) use of any automated means to access, monitor or interact with any part of our site, including through data mining, robots, spiders, scraping or similar methods of collection or data extraction; (f) downloading (other than page caching) of any part of our site, site material or any information contained therein, except as expressly permitted on our site; (g) the appearance of pop-ups, exit windows, expand buttons, banners, advertisements or any other element that minimizes, covers, frames or prevents the full display of our site; (h) use of our websites in a way that interferes with the normal functioning of our sites; or (i) any use of our site or any site material other than as intended. Any use of our site or any site materials other than as specifically permitted herein, without the prior written permission of VRAI, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws, as well as applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these terms and conditions should be construed as granting a license to intellectual property rights, whether by estoppel, implication or otherwise.

Product availability

There may be times when you can place a product in your cart and submit your order for processing, but your order will then be canceled due to product unavailability. You acknowledge that the Products may sell out quickly and that there may be a short period of time after an order has been submitted but the Product is no longer available. You agree that we may cancel your order after you have received an order confirmation without penalty.

On very rare occasions, you may receive a Shipment Confirmation from us, but the product is no longer available in our inventory or that of our third-party fulfillment provider. You agree that we may cancel our acceptance and your order without penalty if we are unable to ship the product you ordered due to unavailability.

If you are interested in a piece of jewelry that is currently out of stock, send us an email and we can let you know when the item is back in stock. 

Payment information

We accept payment by PayPal and credit card. After you have selected your jewelry and provided shipping information, you will be prompted to enter your payment information, such as your credit card information and any promotional codes or gift cards you have. By entering your payment information and submitting your order, you authorize us and our third-party payment processors to debit the order amount to the payment method you have chosen.



Depending on your location, delivery can vary from 2-25 working days. This is due to Brexit and is unfortunately out of our control. Customs reserve the right to search any package at any time. We will always provide you with a tracking number and stay in touch throughout the shipment if it is delayed.


All pieces can be exchanged for a different size. If the new size is out of stock, the customer will need to wait for the next restock of the piece. All engagement ring sales are final and cannot be exchanged.

Questions and contact information

If you have any questions, please do not hesitate to contact  hello@leoandlumi.com